I've spent more than 30 years building homes and inspecting them through The Duncan Group across Davidson, Williamson, Rutherford, Sumner, Cheatham, and surrounding Middle Tennessee counties. These are the questions people actually ask, collected from Google searches, Reddit threads, and the questions people put to AI assistants like ChatGPT and Gemini. They're organized by construction phase, so you can jump to where you are, whether you're still planning your new home or you're mid-build or just moved in and need to know what to do about a problem.
Phase 1 of 6
Before you talk to a single builder: what it really costs, how to finance it, and whether building beats buying.
There's no honest national number: the cost to build a house swings widely with your region, lot, size, design, and finish level, so the only figure that matters is a written, itemized bid for your plan on your lot. Here's how I tell clients to get a real number:
In my market, Middle Tennessee pricing moves with lot, specs, and finish level, so treat any per-square-foot rumor as a screen only and rely on dated, itemized bids for your plan (verify current local ranges with builders and estimators before you budget).
The biggest "hidden" costs usually sit outside the base price: site work, utility hookups, permits and fees, lot premiums, allowance overages and upgrades, landscaping, window coverings, and closing costs. They aren't truly hidden; they're just not in the advertised number. Before you sign, ask the builder to put these in writing:
Fees vary by state and county, so check with your local permit office too. In my experience the overages that surprise people most are allowances (flooring, cabinets, lighting) and site work that was never in the base number.
It depends on your market. Buying an existing home is often cheaper and faster up front. Building gets you exactly what you want, new systems, and a builder warranty, but with more decisions and more room for costs to creep. Here's how I'd compare them honestly:
Locally, new builds often win on warranty and customization, while existing homes often win on speed and fewer unknown site costs. Run both numbers for the same neighborhood before you decide.
No. You're generally not required to use the builder's preferred lender, but builders often tie incentives like closing-cost credits or rate buydowns to it. The CFPB says plainly that you don't have to use a builder's associated lender and that you have the right to shop around. My advice from the builder's side of the table:
Source CFPB: Find the right home (builder-associated lenders)
A construction loan pays your builder in stages, called draws, as work is completed. During the build you often pay interest only on the money drawn so far. When the house is finished, the loan is paid off or converted into a regular mortgage. Some loans close once for both phases and others close twice, so compare terms carefully. What I tell clients:
Terms vary by lender and state.
Phase 2 of 6
The builder and the contract you choose decide most of what happens next.
Choose a builder the way you'd hire someone to handle your life savings: verify their license and insurance, talk to recent buyers, and walk homes they've finished and homes they're building right now. The sales office tells you little. The job site tells you everything. My checklist:
NAHB has a good builder-selection checklist.
A good new construction contract spells out what's being built, for what price, by when, and what happens when something changes. That means plans and specs, allowances, the payment schedule, change orders, delays, inspections, and the warranty. If it isn't in writing, assume it isn't included. What I look for:
Have an attorney in your state review it.
Yes. A builder's contract is written to protect the builder, and having a real estate attorney licensed in your state review it before you sign is one of the cheapest protections in the whole process. I'm a builder and inspector, not a lawyer. Here's what I'd want an attorney to look at:
Production builders may say their contract isn't negotiable. Even then, an attorney can tell you what you're agreeing to. Laws vary by state. If you want a Tennessee-licensed real estate or construction attorney referral for your contract, ask Gary when you call; he can point you toward counsel without replacing them.
The base price covers the model's standard plan and builder-grade finishes. Anything from the design center, such as flooring, cabinets, counters, lighting, and structural options, costs extra, and those choices add up fast. Spend your upgrade money on things that are hard or expensive to change later. My rule of thumb:
The upgrades that most often change how a house lives day to day are flooring, kitchen cabinets and counters, and HVAC or insulation beyond the base package. Price those early.
Often, yes. It's usually easier to negotiate upgrades, closing-cost help, or lot premiums than the base price, because builders protect the sale prices in their communities. How much room you have depends on the market, the builder, and how long a home has been sitting. From the builder's side, here's what works:
A pattern I see work: lock the plans and allowance schedule in writing before deposits get large, then negotiate punch-list and inspection access language while you still have leverage, not after framing starts.
Phase 3 of 6
What to expect while the house goes up, and what to do when the schedule or the quality slips.
Start with your contract. It defines what the builder promised, which delays are excused (often weather and material shortages), and what remedies, if any, you have when they miss the date. Delays are common in construction, but you have a right to clear, written answers. What I'd do:
Rules vary by state and contract.
Every build is different. Production homes generally go faster than custom homes, and weather, permits, inspections, material availability, and change orders are what stretch the timeline. Ask your builder for a written schedule for your house and find out what the contract says about delays. The typical stages:
To stay on track:
Treat every sales-office completion date as an estimate until it is written with consequences for delay, and plan your move and rate lock around the builder's actual pace, not the brochure.
Raise it right away, in writing, while the work is still exposed and cheap to fix. Once insulation and drywall go up, problems get harder to prove and more expensive to correct. My process:
Contracts and state rules vary.
Ask before you sign. A good builder will name one point of contact (usually the project manager or superintendent), commit to regular updates, and explain when you can safely visit the site. Silence is the complaint I hear most from homeowners. Get these answers in writing:
Then raise concerns by email, not just by phone.
Phase 4 of 6
Independent inspections and a thorough walkthrough are your best protection, and both have to happen before you close.
In most cases, yes. Check your purchase contract first, though, because some builders limit when inspectors can visit, require appointments, or want proof of the inspector's insurance. Make your right to independent inspections part of the deal before you sign. How I'd set it up:
If a builder refuses any outside inspection at all, I'd treat that as a red flag.
Use the final walkthrough to check everything you can see, touch, and operate, and get every defect written down before you close. You have the most leverage before closing. Bring your independent inspection report so those items end up on the punch list. My checklist:
Photograph everything. Phase checklists and buyer tools live under Dream Home Mastery at buildavia.com/learn.html.
Yes. In 30+ years of building and inspecting, I've never seen a perfect new house. Crews are human, and city inspections check minimum code at certain stages, not workmanship or every detail. An independent inspection finds problems while the builder is still obligated to fix them. What I recommend:
ASHI's online directory can help you find an inspector.
Source ASHI: Find an Inspector
The walkthrough is usually scheduled shortly before closing. How fast punch-list items get fixed depends on your builder and your contract, so get the timeline in writing, including which items will be done before closing and which after. Here's what protects you:
A pre-drywall inspection happens after the framing, roof, windows, and rough plumbing, electrical, and HVAC are in, but before insulation and drywall cover them. For most buyers it's worth it, because it's your last chance to see the bones of the house. InterNACHI notes that drywall can hide problems and make them difficult and expensive to fix later. What I look for: framing and structural connections, cut or notched joists, window and door flashing, roof and wall penetrations, plumbing and wiring placement, ductwork, and fire blocking. My advice:
Call Gary at The Duncan Group, 615-479-5707, or see buildavia.com/inspection.html. No online booking form; he picks up and schedules directly.
Phase 5 of 6
The paperwork, the money, and the deadlines that come together at the closing table.
Expect the same kinds of closing costs as any home purchase: lender fees, appraisal, title insurance, government recording fees and taxes, and prepaid items like property taxes, homeowners insurance, and interest. Some builders also pass along new-construction charges. Your Loan Estimate and Closing Disclosure show the actual numbers, and the CFPB lists the common fees. What I'd do:
Who pays what varies by state and contract.
Source CFPB: What fees or charges are paid when closing on a mortgage?
Builder warranties usually start at closing or when you take possession, but your warranty document sets the exact start date. Find it, and put every expiration date on your calendar the day you move in. Different parts of the home often have different coverage periods. What I recommend:
The FTC explains typical new-home warranty coverage.
Not automatically. In most cases, signing the walkthrough form confirms the punch list, but the exact effect depends on your contract and the wording on the form, so read it before you sign. Some forms include language acknowledging the home's condition, and you should understand that language before you sign. What I tell buyers:
This isn't legal advice.
Yes. A rate lock only protects your rate if you close within the lock period. If construction runs long, the lock can expire, and extending it may cost a fee, depending on your lender. The CFPB explains how rate locks work and which questions to ask. I've seen good deals get squeezed this way. My advice:
Phase 6 of 6
Defects, warranty claims, and disputes: what to do when something goes wrong after you get the keys.
Builder warranties often cover workmanship and materials for about one year, plumbing, electrical, and HVAC for about two years, and major structural defects for up to ten years. Every warranty is different, though, and the written one you receive is what counts. That breakdown comes from the FTC's guide to new home warranties, which also notes that builder warranties usually exclude household appliances, small cracks, and items covered by a manufacturer's warranty. What I tell homeowners:
Build a paper trail and escalate in steps. Start with written requests, then send a formal letter citing your warranty. Next, use the dispute process from the warranty company or your contract. After that, turn to outside help: your state's contractor licensing board, the consumer protection office, or an attorney. The FTC notes that many new-home warranties offer or require mediation and arbitration for disputed claims. What I'd do:
Rules vary by state.
Treat it as urgent. Limit the damage first, then call your builder's warranty line, and follow up in writing. Builder warranties often cover HVAC, plumbing, and electrical systems for a period after closing, while appliances are usually covered by their manufacturers rather than the builder, according to the FTC. What I'd do:
There's no single national deadline. How long a builder has to fix defects, and how long they stay responsible, depends on your warranty, your contract, and your state's laws. Your warranty usually sets the coverage period for each part of the home and may describe a timeframe for repairs. What I tell homeowners:
With my own inspection clients I push them to put every defect in writing with photos, use the builder's notice path, and calendar the one-year warranty end date so claims do not die on day 366.
Often, yes, but your contract or warranty may require mediation or arbitration first, and your state sets the deadlines and procedures. Some states also require you to give the builder notice and a chance to make repairs before you can file. Talk to a construction attorney in your state; this isn't legal advice. Before it gets that far, here's what I've seen work:
Lawsuits are slow and expensive, so push for repairs first when you can.
File every warranty claim in writing, following the exact process in your warranty, and keep proof. Response times are set by your warranty and your builder, not by a national rule. The FTC recommends putting repair requests in writing even when there's a hotline, and keeping a record of every conversation. Step by step:
Some hairline drywall cracks, especially at the corners of doors and windows, are common in a new house as the lumber dries and the house settles. Cracks that are wide, growing, or keep coming back, or that show up along with sticking doors, deserve a closer look. The FTC notes that builder warranties usually don't cover small cracks in drywall, tile, or concrete, so check what your warranty allows. How I sort them: